F.A.Q
What are the shipping times for your products?
We take a maximum of 72 hours to process your order. You will receive your item(s) within 7 to 15 business days.
Do you ship anywhere in the world?
Yes, we do. We ship worldwide. Please find more information on our Delivery page.
Do you provide product tracking information?
Yes, 3 days after your order has been shipped please contact us by email at contactsakkanime@gmail.com (order number required).
I received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the following email address: newteam.olivier@gmail.com and we will send you a similar replacement item as soon as possible.
Where are you located?
Our offices are located in Paris, France.
I still haven't received my order yet. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at: contactsakkanime@gmail.com
Do you have a refund policy?
We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the case that the recourse is made within 15 days from the date of the order and the product(s) concerned are not sold. For more information, please read more about our refund policy.